Shipping policy

Shipping Policy

At Wicked Angels Studios, we are committed to delivering your order quickly, safely, and reliably. Please review the policy below before placing your order.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation is received.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note: Processing times may be extended during high-volume periods, product launches, or promotions.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout.

Estimated delivery times (after processing):

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 2–5 business days (if available)

All delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs processing

  • Incorrect addresses

  • Any events outside our control

Shipping Destinations

We currently ship to:

  • United States

  • International destinations (rates and availability vary)

For international orders:

  • All shipments are sent Delivered Duties Unpaid (DDU)

  • Customers are responsible for customs duties, taxes, and import fees

  • We are not responsible for delays caused by customs

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking updates to appear.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses

  • Address changes cannot be guaranteed once an order has been processed

If your order is returned due to an incorrect address, you may be responsible for additional shipping fees to reship the item.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and handed to the carrier, full responsibility transfers to the customer.

If tracking confirms delivery to the address provided at checkout, the order is considered fulfilled and completed.

Wicked Angels Studios is not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as “delivered” but not received

Customers must contact the shipping carrier directly to file a claim.

If a claim is approved, you may contact us at support@wickedangelsstudios.com for further assistance, which may include store credit or a replacement at our discretion.

Fraud Prevention & Abuse Policy

To protect our business and customers, we actively monitor for fraudulent activity and abuse.

We reserve the right to:

  • Deny claims for orders flagged as high-risk

  • Refuse refunds, replacements, or credits in cases of suspected fraud

  • Block or ban customers from future purchases

  • Cancel orders that appear fraudulent or suspicious

Filing false claims (including “item not received” when tracking confirms delivery) or excessive claims may result in permanent restriction from our Services.

We also reserve the right to dispute all chargebacks with supporting evidence, including tracking confirmation and delivery verification.

Damaged Packages

If your order arrives damaged, you must contact us within 7 days of delivery at:

support@wickedangelsstudios.com

Please include:

  • Your order number

  • Photos of the damaged item and packaging

Failure to report damage within this timeframe may result in denial of your claim.

Returned to Sender

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refused delivery

You will be responsible for reshipping costs.

Questions

For any shipping-related questions, please contact:

support@wickedangelsstudios.com